Terms of Service

1. Agreement to these terms

These Terms of Service (the "Terms") govern your access to and use of the Growi platform, websites, APIs, and related services (collectively, the "Services"), operated by Growi, Inc. ("Growi," "we," "us," or "our"). By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a company or other organization, you represent that you have authority to bind that entity.

If you do not agree to these Terms, you may not use the Services.

2. Definitions

• Brand — a business that uses Growi to discover, contract, and pay creators.
• Creator — an individual or entity that participates in campaigns through the Growi marketplace.
• Campaign — a program created on Growi through which Brands engage Creators to promote products.
• Content — any material submitted, posted, or generated through the Services, including creative assets, messages, and profile information.

3. Eligibility & accounts

You must be at least 18 years old and capable of forming a binding contract to use the Services. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us immediately at security@growi.io if you suspect unauthorized access.

You agree to provide accurate, current, and complete information and to keep it up to date.

4. The Services

Growi provides a platform that connects Brands and Creators, facilitates campaign management, attribution, content tracking, and creator payouts, and offers AI-assisted workflows. We may modify, suspend, or discontinue any part of the Services at any time. We will use commercially reasonable efforts to notify you of material changes that adversely affect your use.

4.1 AI features

Certain features use automated systems and machine learning to generate recommendations, drafts, and insights. AI output may be inaccurate or incomplete; you are responsible for reviewing it before relying on it. You retain ownership of your inputs, and we do not use your confidential business data to train third-party foundation models without your consent.

5. Marketplace & campaigns

Growi facilitates transactions between Brands and Creators but is not a party to the agreements they form. Brands and Creators are solely responsible for the terms of their campaigns, including deliverables, usage rights, exclusivity, and compliance with applicable advertising laws (including FTC endorsement guidelines and platform disclosure rules).

We do not guarantee any particular result, sales volume, or campaign performance.

6. Fees, billing & payouts

Fees for the Services are described in your order form or subscription plan. Unless stated otherwise, fees are quoted in U.S. dollars, are non-refundable, and are exclusive of taxes. Subscriptions renew automatically unless cancelled before the end of the then-current term.

Where Growi facilitates payouts to Creators, funds are disbursed through our third-party payment processors. You authorize us and our processors to collect, hold, and remit funds in connection with campaigns. You are responsible for the accuracy of payout details and any applicable tax reporting.

7. Acceptable use

You agree not to, and not to permit others to:

• Use the Services for any unlawful, fraudulent, or deceptive purpose;
• Post content that is infringing, defamatory, obscene, or that violates a third party's rights;
• Circumvent, disable, or interfere with security or rate-limiting features;
• Scrape, reverse-engineer, or attempt to derive source code except as permitted by law;
• Misrepresent audience metrics, engagement, or sales attribution;
• Resell or sublicense the Services without our written consent.

8. Content & intellectual property

As between you and Growi, you retain all rights to Content you submit. You grant Growi a worldwide, non-exclusive, royalty-free license to host, store, reproduce, and display your Content solely to operate and improve the Services. Growi and its licensors retain all rights in the Services, including software, design, and trademarks. Nothing in these Terms transfers those rights to you.

9. Third-party integrations

The Services integrate with third-party platforms such as TikTok Shop, Shopify, Amazon, and payment providers. Your use of those platforms is governed by their own terms, and we are not responsible for their availability, accuracy, or practices. You authorize Growi to access and exchange data with connected accounts as needed to provide the Services.

10. Disclaimers

The Services are provided "as is" and "as available" without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Services will be uninterrupted, secure, or error-free.

11. Limitation of liability

To the maximum extent permitted by law, Growi will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenues, data, or goodwill. Our aggregate liability arising out of or relating to the Services will not exceed the amounts you paid to Growi in the twelve (12) months preceding the event giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Growi and its officers, directors, employees, and agents from any claims, damages, and expenses (including reasonable legal fees) arising from your Content, your use of the Services, or your violation of these Terms or applicable law.

13. Term & termination

These Terms remain in effect while you use the Services. You may stop using the Services at any time. We may suspend or terminate your access if you breach these Terms or if we reasonably believe your use poses a risk to Growi or others. Upon termination, the rights granted to you will cease, and provisions that by their nature should survive will survive.

14. Governing law & disputes

These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-laws principles. Any dispute will be resolved in the state or federal courts located in Delaware, and you consent to their jurisdiction. Nothing prevents either party from seeking injunctive relief to protect its intellectual property.

15. Changes to these terms

We may update these Terms from time to time. If we make material changes, we will notify you by posting the updated Terms with a revised "Last updated" date and, where appropriate, by additional notice. Your continued use after changes take effect constitutes acceptance.

16. Contact

Questions about these Terms can be sent to hello@growi.io.